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Contact us
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Contact usBefore you contact us, check to see if we've answered your question below: Frequently asked questionsOther frequently asked questions
Email usSend your comments or questions to us by completing our
Phone usOur UK customer service team is available every day from 7am until midnight.
We don't use premium rate numbers - maximum call charge 4p per minute from a BT landline; charges from other providers may vary. You can also buy by phone. Call us free on:
For your security and to maintain the highest levels of service, calls may be recorded. *Calls from mobiles may be chargeable.Back to top
Write to usIt helps us to reply more quickly if you write to the office that deals with your product:
Couldn't find the answer above?Then please use our Feedback/enquiry form.
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SearchWaiting to hear back from us?If you've tried to contact us but haven’t received a reply within 48 hours, your Internet Service Provider (ISP) or email program may be blocking emails from NS&I. You could try to change or remove the settings that filter or block emails. It may also be helpful to contact your ISP or System Administrator to ask them why you're not receiving NS&I emails.Not happy with our service?As part of our commitment to providing you with a high standard of service, we subscribe to the Banking Code. If we make a mistake, we'll aim to put things right quickly and without fuss. And if you have a complaint, we have a procedure designed to resolve it fairly. We are also covered by the Financial Ombudsman Service. |
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